Privacy Policy
Last updated: October 12, 2026
Introduction
Elite Sub-Zero Appliance Repair ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.
Information We Collect
We may collect information you provide directly to us, including:
- Name and contact information (phone number, email address)
- Service address and appointment details
- Information about your appliances and service needs
- Payment information (processed securely through third-party providers)
How We Use Your Information
We use the information we collect to:
- Provide and improve our appliance repair services
- Schedule and confirm appointments
- Communicate with you about your service
- Process payments
- Send service reminders and follow-ups
- Respond to your inquiries and requests
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in our operations
- Professional advisors as necessary
- Law enforcement when required by law
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
Calls and bookings
When you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings
The site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. It records the pages you open, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is discarded when the tab is closed. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
Contact Us
If you have questions about this Privacy Policy, please contact us at (602) 780-0903.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.